Super Layover always offers the best available price. We are so confident in our system that we guarantee 100% all of our prices online. If you find online a lower price for the same activity, private tour, or deal offered by the same Tour Guide within 72 hours of booking we will refund the price difference. Just send us the details and we will take care of the rest (offer must be priced in the same currency).
REQUESTING A REFUND FROM SUPER LAYOVER
If you find yourself in a situation where you need a refund from Super Layover, please make a copy, print out, or take a screen shot of the lower rate. This will clear up any questions a Super Layover representative may have while processing your request. Here is some additional information to keep in mind when claiming your refund:
Super Layover’s Low-Price Guarantee is available to any customer who makes a qualifying purchase through the SuperLayover.com website. Qualifying purchases must include a minimum purchase of US $100 (or equivalent). Retail and prepaid rates do not include discounts you may receive (or be eligible for) from third-party organizations. Only retail rates available to the general public are covered by Super Layover’s Low Price Guarantee.To submit a refund request, forward to support[at]superlayover.com your confirmation email from us, the receipt from PayPal, and proof (web address, or web screen shot, etc.) of the lower price. Please note:
- Smart Layover reserves the right to verify details of the lower price wherever possible. All refund decisions will be made at the sole discretion of Smart Layover.
- Refunds of the price difference will be processed to the credit card used for the original booking.
- Super Layover will only process one “Low Price Guarantee” refund per tour or activity purchased.